Added - Option 'Change Status Automatically'.
Updated - Replaced instances of legacy 'Chosen' dropdowns with 'Joomla!
Fancy Select' on Joomla! 4 and 5.
- Fixed - In some cases the 'Hide Department for User Groups (Customers)' property was cleared when submitting a ticket to that specific department.
- Fixed - When assigning a Staff Member to a ticket and changing either the Status, Priority or Subject the email placeholders would still show the old values.
- Fixed - When assigning a Staff Member to a ticket and changing either the Status or the Priority a System Message showing this change would not be saved.
- Fixed - When replying to a ticket, the Knowledgebase Search results would appear behind the editor.
- Added - 'Knowledgebase - Create Article' menu item.
- Added - 'Knowledgebase - Create Category' menu item.
- Added - 'Save and Close' button when adding a new note.
- Updated - Knowledgebase Articles can now be edited from the frontend if the user has enough permissions.
- Fixed - 'View Notes' pagination was not working due do changes to the Pagination class in Joomla! 5.1.3 / 4.4.7
- Updated - Bumped minimum requirements to use Joomla! 3.10.0
- Updated - The 'Submit Reply' button is now larger.
- Updated - The email {ticket} placeholder will now return a SEF link.
27 Jun 2024
- Updated - Magnific Popup updated to v1.2.0
- Updated - CSS and JS files have been minified.
- Fixed - Custom fields placeholders are now working in all emails except: 'Email sent when a ticket has been rejected based on current settings' and 'Email sent when a new user is created'.
- Fixed - Some PHP 8 deprecated messages might appear when using Custom Fields.
14 Mar 2024
- Fixed - The 'Ticket - Dashboard' menu item no longer shows a 'Submit Ticket' section if the user is logged in as a Staff Member without enough permissions to submit tickets.
- Fixed - Tickets that have been closed without a reply from the customer no longer show up as bold in the 'Ticket - Dashboard' menu item.
- Fixed - Some field descriptions were missing when configuring the 'Tickets - List' menu item.
31 Jan 2024
- Added - Joomla! 5 native compatibility - no longer needs the 'Behaviour - Backward Compatibility' plugin.
- Updated - When editing the Signature the editor field is now 100% width.
- Updated - Supporting Kunena 6.x avatars.
- Fixed - JomComment integration removed.
- Fixed - An undefined notice could show up on the Knowledgebase Results page.
- Fixed - Accessing the 'User - Remove Data' request without a valid token could end up in a redirect loop.
- Fixed - Deleting a Joomla! user would not remove its RSTickets! Pro data from the database.
24 Oct 2023
- Updated - Dark Mode in Joomla! 5 was unreadable.
- Updated - Some Joomla! 5 code improvements.
- Fixed - Selecting a user from the modal was not working in Joomla! 5.
- Fixed - No longer installing the 'Search - RSTickets! Pro Knowledgebase' plugin in Joomla! 4+
- Fixed - A short open PHP tag could throw an error in the Knowledgebase results page.