new: "Make web request" trigger action
[livechat] new: livechat widget will now be fullscreen on mobile devices
[livechat] new: custom attributes can now be used as variables in widget home screen messages.
[livechat] new: added option to prune inactive visotors that were created via chat widget periodically.
improve: fallback to local email parser if openai request fails
improve: collapse artcile grid to single column on mobile
improve: show a warning if queue is not running
[livechat] improve: closed chat can now be reopened by customer by replying
fix: emails sometimes not importing if attachment is corrupted
fix: article count not showing properly on some servers
fix: help center navigation not visible on mobile
fix: error when iternal attributes are disabled
fix: subject not preserverd from customer ticket portal
fix: add "manage campaigns" permission to default agent role.
fix: don't delete agent invite if it's clicked while logged in as agent
fix: slack notification causing errors if not configured
fix: article deletion not working if ai agent addon is not installed
fix: deleted articles sometimes not removed from help center homepage
fix: trigger with conversation created filter not firing sometimes.
fix: issue with mysql fulltext search
fix: issue with setting working hours for sunday
fix: clicking on search result in help center sometimes closing the page
fix: accept lowercase header names for email data sent via API
fix: encoding issue on emails received from some outlook versions
fix: outgoing emails sometimes not getting logged
fix: issue when using database prefix
[livechat] fix: user not marked as returning visitor until third visit
[livechat] fix: issue with campaign not properly showing sometimes
[livechat] fix: incorrect site url in new message notification
[livechat] fix: match site dark mode colors better
[livechat] fix: issue with livechat widget not working with cloudflare zaraz and other similar tools
[livechat] fix: issues with ably realtime provider
[ai] fix: links by ai agent sometimes not being clickable
[ai] fix: several cases where website ingesting could fail or get stuck
[ai] fix: chunk matching not working on some servers
[ai] fix: issues with dark mode in AI agent preview
[ai] fix: fallback to basic html parser if markitdown fails
[ai] fix: ai agent snippets not being deletable
[ai] fix: document ingestion not marked as failed sometimes
[ai] fix: validate that markitdown is installed before enabling it
[ai] fix: ingest pending knowledge, even if ai agent is disabled
new: show sections in multi product grid, instead of articles
fix: article attachment downloads requiring extra permissions to download
fix: conversation summary generation
fix: tickets from plain text emails sometimes not displaying paragraphs correctly
fix: "manage help center" permission not allowing category creation
fix: google analytics report
fix: slack notification channel configuration
fix: roles created from admin area always defaulting to "user" type
fix: license alert sometimes showing even if license is activated
[livechat] fix: user data from pre-chat form not being available as variable in initial flow message
[livechat] fix: default language from settings page sometimes not applied to new widget customers
- new: update functionality in admin area. You will now be notified of new updates to BeDesk and installed addons in admin area and can update directly from "admin > settings > system > update" page.
- new: upgraded "admin > settings > uploading" page. You can now have multiple "backends" (eg. s3, ftp, local disk) at the same time for storing files.
- new: upload restrictions (size, type, extension etc.) can now be configured per upload type.
- new: Purchase code can now be activated from "admin > settings > system > licenses" page.
- new: updated REST API documentation with new endpoints
- new: agent invites can now be sent to existing users
- new: support for oauth authentication for imap
- new: specific category attribute options can now be made selectable by agent only
- new: email replies to request received notification will now update the ticket in bedesk
- new: dark mode improvements
- improve: stripping quoted text and signatures from inbound emails
- fix: some translation lines not included by default
- fix: notification settings not showing for agents
- fix: issue with slack notifications
- fix: category grid layout on landing page on mobile devices
- fix: issue with merging customers
- fix: issue with secondary emails
- fix: issue with renaming statuses in admin area
- fix: heading obsctructed by header on article page when scrolling to anchor
- fix: invalid urls for article and category in sitemap generator
- fix: draft article being viewable via direct link
- fix: redirecting to wrong url after creating user in admin area
- fix: issue with article creation when ai agent is enabled
- fix: email verification sending duplicate otp email
- fix: customers page not showing users registered via API sometimes
- fix: websocket credentials validation
- [livechat] new: added a way for customer to close chat manually in widget
- [livechat] fix: open chat screen automatically when clicking on widget toggle, when there's a new message from agent
- [livechat] fix: text input losing focus in chat widget after submitting a message
- [livechat] fix: attach files button visible on new ticket screen, event if user has no permissions to upload files
- [ai] fix: collect details step in flows sometimes not triggering subsequent steps
new: add url type for custom attributes
[livechat] fix: file uploading in chat widget not disabling if files.upload permission is removed
fix: compatibility with MariaDB
fix: uploaded logo not showing in some email templates
fix: notifications for new conversation replies not arriving sometimes
fix: creating new ticket from agent dashboard sometimes not preserving subject
fix: issue with entering pusher credentials for EU regions.
fix: new lines sometimes not being preserved when converting emails into tickets.
[ai] new: allow deleting website while it's still being ingested
[livechat] fix: wiget getting cut off on smaller mobile screens
fix: notification for new message showing even when conversation page is open for that message
new: it's now possible to edit subject on ticket page
new: errors will on the site will now show more details, if logged in as admin.
new: translations can now be downloaded and uploaded as .json file
new: visible to and managed by fields are now available for categories as well as articles
new: added CRON, outgoing email and error logs in admin area
new: changed email verification to use one time password, instead of verification link
new: request password before allowing user to delete account
new: allow sitemap generation via command line
fix: existing trigger conditions sometimes not showing
fix: ticket report generation issue
fix: old settings sometimes being cached
fix: article editor info block duplicating sometimes
fix: resending email verification from admin area
fix: some layout issues in user profile page
fix: customer tickets page sorting
fix: uploading image for new category sometimes not working
fix: line breaks sometimes getting removed from ticket reply
fix: some issues with appearance editor color pickers
fix: seo tags being duplicated sometimes
fix: mark all notification as unread, instead of just visible ones via mark as unread button
fix: api docs authentication
fix: mobile menu sometimes opening links in new window
fix: cookie notice layout on mobile
- fix: a few issues with user passwords and login
- fix: email attachments when using s3 to store files
- fix: visual issues on landing page headings
- fix: hide purchases panel if envato integration is disabled
New Features
Fully rewritten BeDesk in React. This results in many improvements from previous versions, including better performance, bundle size reduction by nearly 2x (with bigger reduction in future updates), better animations and many bugfixes.
Refreshed the design for most pages across the site.
Added support for importing emails via IMAP.
Added support for parsing raw emails using OpenAI.
It's now possible to upload files directly from browser to s3 and s3 compatible services.
Added new editor for articles and ticket replies.
Added simplified threading to email replies.
Added two factor authentication support.
It's now possible to change default font, border radius and navbar color from appearance editor.
Users can now be suspended/baned from admin area.
Added full size social login buttons as an option in login and register pages.
It's now possible to select article author and role that article is visible to.
It's now possible to prevent emails from certain domains from registering new accounts.
New SEO tags editor in admin area.
Added active sessions panel in account settings page.
Enhancements
Migrated Google Analytics integration to v4.
Improved landing page appearance editor.
Many improvements to help center management.
Many improvements to reports and charts in admin area.
Many improvements to help center and agent search.
Admin sidebar can now be edited from menu manager.
Updated to the latest version of Laravel.
Added compatibility with PHP 8.1+
It's now possible to preview files from "admin -> files" page.
When email confirmation is enabled, user will now see a special page where they can resend confirmation email.
Appearance editor themes section now has fewer colors that need to be overwritten.
Added a lot more icons in appearance editor icon selector.
Call to action buttons in landing page editor and gdpr settings in admin area now have the same options as menu editor items.
Improved filtering for data tables in admin area.
Menus can now be assigned to multiple positions.
Menu items in menu manager can now be configured to show based on user roles or permissions.
Added region option to mailgun mail provider in settings page.
Upgraded GDPR EU location check.
Added postmark mail provider.
Update translation manager in admin area, there should no longer be any missing strings.
Bug Fixes
Fixed several issues with translations.
Fixed an issue with article attachment download.
Fixed a number of issues related to timezones and daylight savings time in charts.
Updated GEOIP database for resolving user location from IP.
Fixed logout sometimes not working until page reload.
Only show "Developers" menu item if user has "api.access" permission.
Fixed an issue where ordering in admin data tables would not work properly when certain filters were active.
Prevent user from being logged out when changing password in account settings page.
Default browser language will no longer take priority over one selected in admin settings.
Fixed an issue where disabling registration from settings page would leave API registration route active.
Prevent admin user from being deleted.
Fix wrong site url sometimes being set during installation.
Fix google tag manager snippet not being inserted correctly sometimes